RCS has partnered with Panviva, experts in providing business user support and system training and adoption, to deliver Business Process Guidance (BPG) Solutions which are proven to substantially reduce operational costs; whilst improving customer service and compliance and enhancing customer lifetime value.

Panviva’s BPG Solutions are already being used by some of the biggest global brands including HP, BT, Thomson Reuters, Fosters, Foxtel, National Australia Bank and BUPA.  1 of these clients will save $29m on their call centre costs within 3 years by using Panviva’s BPG Solutions.

The key benefits of Panviva’s Business Process Guidance Solutions are:

• Reduces reliance on training and business users memory by providing access to actionable knowledge “real-time”
• Decreases business user training by between 30 to 50%
• Delivers real-time consistent information in a format that can be used at the “moment of need”
• Updates and publishes knowledge as required, instantly
• Real Time Guidance System helps users complete the business task accurately and first time
• Reduces Help Desk calls by more than 50%.

Business Process Guidance solutions provide you with a Global Positioning System (GPS) for your desktop.  It identifies the business user’s role and delivers the right information in real-time!